Company does everything in its power to respect the delivery schedule indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God.

At the time of placing the order, the User shall state the full name of the recipient as stated in his/her (recipient’s) government approved photo identification. At the point of delivery, the recipient shall collect the product, by furnishing any one of the following Government approved photo identification card:

Ration Card (should be issued in the name of the User/recipient);

Driver’s License;

Permanent Account Number (PAN) card;

Voters Identification card; or

Passport

 

Delivery shall be made by the Company/courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.

. In case the User wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the User cannot change the recipient details after the order is processed.

The User has the option to change the shipping address, before the product is actually shipped. In the event the User wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the “Change Shipping Address” button next to the shipping address and change the address. This “Change Shipping Address” icon will be active only till the order status changes to “Shipped”. Once the order status changes “To Shipped” the “Change Shipping Address”, link becomes inactive.

All shipping charges and other local charges shall be borne by the Company. Recipients accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.

 

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to the Company. All costs for re-shipment and handling in the case of non-delivery to the User shall be chargeable to the User.